The future of utilities will look very different in the next decade as the utility market is undergoing unprecedented change. Energy industry digital transformation is underway as the main suppliers seek to compete against new disruptive suppliers entering the market. Consumer expectations are also increasing and individuals are seeking to protect planet Earth, understand where energy is sourced and how they might use renewable energy sources. Large enterprise energy suppliers need to provide better utility customer experiences. In this blog we look at an overview of the utility industry and how enterprise suppliers might deliver better customer experiences.