Costa New App 2

Coffee Club App

  • Costa Coffee

Enable loyal customers to collect their coffee, without the queue.

Product Introduction

Costa Coffee Club App

Costa's Coffee Club is in the top 10 loyalty programmes in the UK, appreciated by millions of Coffee Club customers, with hundreds of thousands collecting and redeeming points on a daily basis.

Costa wanted to offer greater value in its loyalty scheme, by enabling members to access their daily coffee more quickly by creating a new ‘pay and collect’ feature in-app, and a fast-lane in store.

Graphite was challenged with designing, architecting and delivering this experience to customers.

Provided Services

Costa App Bench
Over 250,000 daily active users
Over 250,000 daily active users

Naturally, the ease of the user experience hides an incredibly complex set of technologies. At the centre of it all is Graphite's Middleware, the 'glue' which joins the loyalty scheme, the payment gateway, the queuing system, as well as the administration system for customer services and finance, and all of the security precautions which were designed and configured.