Costa New App

'Pay & Collect'
Coffee Club App

  • Costa Coffee

No more queues for Costa Coffee Club customers with the 'Pay & Collect' App

Project Introduction

Costa Coffee Club App

Costa's Coffee Club is in the top 10 loyalty programmes in the UK, appreciated by millions of Coffee Club users, with hundreds of thousands collecting and redeeming points on a daily basis.

Costa wanted to put more control in the hands of its customers, enabling them to pre-order their perfect drink, ready for collection when they arrive at the store.

Graphite was challenged with designing, architecting and delivering this experience to customers.

Provided Services

Costa App Bench
4,000,000+ club members
Over 250,000 daily active users

Naturally, the ease of the user experience hides an incredibly complex set of technologies. At the centre of it all is Graphite's Middleware, the 'glue' which joins the loyalty scheme, the payment gateway, the queuing system, as well as the administration system for customer services and finance, and all of the security precautions which were designed and configured.