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Redefining Digital Experience in Health Insurance

If you're shaping digital strategy or customer experience in insurance, our new report will help you understand what matters most to customers and how to turn digital engagement into lasting loyalty.

Download our new report

Digital experience now defines loyalty in health insurance.

We surveyed 2,000 UK adults and spoke to digital leaders across the health insurance sector to uncover what is shaping customer confidence and where insurers are falling short.

From onboarding to claims, apps to omnichannel strategy, this whitepaper explores the new loyalty battleground and shows how insurers can close the experience gap. It reveals why so many policyholders are considering leaving their provider, how early digital moments shape trust, and where the biggest opportunities lie to create simpler, more personalised experiences that make everyday value visible.

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