Safilo
Customer Experience Strategy
- Services
Customer-Centric Strategy
Our lean and collaborative approach is proven to quickly make changes for our clients and their customers. We love solving customer problems with exceptional digital solutions.
Digital CX Strategy
Creating a customer-centric strategy. We will help you to create a vision of the future user experiences you want to deliver, and we will help you engage stakeholders across your business so you are united in your goals.
Customer Experience Workshop
A 2-day workshop with your team designed to give leaders a fresh perspective on their customer journey and how it might be improved.
User Research
We believe user research is essential to our design-led approach. We offer a range of quantitative and qualitative insight.
Customer Experience Audit
Our team will help you measure how well your experience is currently being delivered. We have developed an experience focused scorecard that combines the measurement of data and analytics alongside observation and heuristic analysis.
Customer Journey Mapping
Our design team works with your stakeholders and users to map experiences across multiple touchpoints and journeys. Customer journey mapping is a useful method to understand and explore customer experiences. Well designed user journeys facilitate clear communication and seamless transactions, ultimately leading to improved conversion.
Technical Audit
Our team of experts can perform a technical audit to review your code, platform, and architecture and make recommendations to improve the performance of your digital experiences and highlight areas of improvement in the pursuit of customer excellence.
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