Customer Experience Header

Customer Experience Strategy

  • Services

Customer-Centric Strategy

Our lean and collaborative approach is proven to quickly make changes for our clients and their customers. We love solving customer problems with exceptional digital solutions.

DCX

Digital CX Strategy

Creating a customer-centric strategy. We will help you to create a vision of the future user experiences you want to deliver, and we will help you engage stakeholders across your business so you are united in your goals.

Customer Experience Workshop

A 2-day workshop with your team designed to give leaders a fresh perspective on their customer journey and how it might be improved.

CX workshop
user research & testing

User Research & Testing

We believe user research is essential to our design-led approach. We offer a range of quantitative and qualitative insight.

Customer Experience Audit

Our team will help you measure how well your experience is currently being delivered. We have developed an experience focused scorecard that combines the measurement of data and analytics alongside observation and heuristic analysis.

Screenshot 2019 04 02 At 15 22 34
Cx Journey Mapping

Customer Journey Mapping

Our design team works with your stakeholders and users to map experiences across multiple touchpoints and journeys. Customer journey mapping is a useful method to understand and explore customer experiences. Well designed user journeys facilitate clear communication and seamless transactions, ultimately leading to improved conversion.

Technical Audit

Our team of experts can perform a technical audit to review your code, platform, and architecture and make recommendations to improve the performance of your digital experiences and highlight areas of improvement in the pursuit of customer excellence.

Technical Audit

Get in touch