Customer Experience Workshop
Our introductory workshop is a 2-day session designed to give leaders a fresh perspective on their customer journey and how it might be improved. The workshop can be held with your team at your offices or at our locations in Brighton or London.
The session is designed help leaders get a clear understanding of any pain points in the customer experience. The output will be objectives & problem definition, documented customer journey with potential pain points identified, internal & customer insights, recommendations for next steps and a shared understanding of the scale of the problem. This will include some initial ideas and insights from our expert team, along with and a plan for further work to turn your ideas into actionable outcomes.