Is trust the key factor in digital HCP engagement? Explore this in our latest whitepaper
We collaborate with healthcare and pharmaceutical organisations to create innovative digital patient and HCP experiences through research, strategy and customer-centric design.
Based on research with HCPs in the UK, USA and France, we shed light on HCP perceptions of pharma-owned digital channels, and what organisations should be prioritising in order to build trust, strengthen relationships and drive engagement.
We recently partnered with Astellas to help them improve their portal registration process and gain new insights on HCP needs and preferences across markets by conducting first-hand user research.
With leaders needing to focus their spending and efforts on areas where they will see the highest levels of return on investment, we asked industry experts where they felt the smartest and most urgent investments could be made in 2023.
We’re dedicated to purpose-driven projects that result in a positive, measurable impact on people’s health and well-being. Our clients turn to us for our combination of digital expertise, intimate sector understanding, global perspective and local market knowledge. The problems we tackle with them are far-reaching. Solving them involves collaborating with many individuals, stakeholders and regulatory partners.
Our team of expert strategists, designers and clinical UX researchers are completely focused on you. Together, we'll help you deepen customer connection by creating meaningful digital customer experiences, which are truly aligned to the needs of you and your audiences.
We develop insights through user research to establish what customers want and convert these into actionable, practical solutions.
We apply strategy to help you to create a future roadmap of your digital customer experience that is rooted in research and insight.
We design digital products that resonate with your customers and achieve your objectives, testing to ensure effectiveness, then scaling.