Customer Experience

Making sure your website conforms to accessibility standards is vital in ensuring that your website is open to the widest possible online audience. There are over 11 million people in the UK with a limiting long term illness, impairment or disability. Whilst not all disabilities make it difficult for people to use the web, we should design and build our websites towards the aim of being inclusive for all, with zero barriers to entry.

The CX Sessions were designed to inspire business owners, leaders, product designers and start-ups who want to deliver better CX. We curated a line up of thought leaders that were already creating great products and shaping the future of CX. Our line-up of speakers shared the different methods they use to drive and deliver better digital experiences, inspiring attendees to create better products and experiences for their customers. In this post, we take a look back at Graphite's Virtual CX Sessions and revisit some key quotes and learnings from our inspiring line up of thought leaders.

The future of utilities will look very different in the next decade as the utility market is undergoing unprecedented change. Energy industry digital transformation is underway as the main suppliers seek to compete against new disruptive suppliers entering the market. Consumer expectations are also increasing and individuals are seeking to protect planet Earth, understand where energy is sourced and how they might use renewable energy sources. Large enterprise energy suppliers need to provide better utility customer experiences. In this blog we look at an overview of the utility industry and how enterprise suppliers might deliver better customer experiences.